CPD Event Policies

Cancellations by Relate Mid-Yorkshire

We reserve the right to cancelled the event up to 10 days before the event is scheduled to take place if there is inadequate interest, refunding the attendees in full. We also reserve the right to cancel the event at any time due to circumstances beyond our control. This will only occur in the most exceptional of circumstances where no other option is viable. It may occur that under these circumstances we choose to make a reasonable adjustment to the venue instead, for example, the event may be reorganised to another venue a few minutes away. We reserve the right to cancel individual tickets without the need for a given reason.  We reserve the right to refuse entry to any of our events if a ticket is not presented and we have no record of the purchase.

Cancellations by Ticket Holder

Ticket holders may cancel their tickets at any time by emailing training@realtemid-yorkshire.org  or through Eventbrite.

Cancellations will be processed on a case by case basis but will be calculated based on the time left until the event, demonstrated in the below table.

Time
Period
Return Example
Cost
Example
Return
90 days > 90% £100 £90
90—60 days 75% £100 £75
60—30 days 50% £100 £50
< 30 days 0% £100 £0

In context, a day is a full 24 hours before the start time of the event.

If a case occurs were demand is high enough, we may choose to return 90% regardless.

If only a partial cancellation is requested, for example, a cancellation of one ticket from an order of two.

We will always try accommodate any request and will if suitable allow for the transference of a ticket to another person, this can be accommodated up to one week  prior to the event

Refunds

Refunds will be processed within 14 days of your requests approval and will only be returned to the original payment source.

We will endeavour to handle all requests in a prompt and timely manner and will evaluate each request on a case by case basis.

By booking onto an event with us, you are agreeing to these terms and conditions in accordance with your statutory rights.